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Digital Strategy on Business outcomes
Peak commercial performance -- it's what all organizations strive to reach. At the most baseline level, we're talking about sustained, profitable growth.
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Applied Technology Review | Tuesday, February 09, 2021
FREMONT, CA: Peak commercial performance -- it's what all organizations strive to reach. At the most baseline level, we're talking about sustained, profitable growth. But while talking about it seems easy enough, actually getting there is another story.
Businesses that have cracked the code adapted to meet the evolving needs of the customer in spite of the increasing complexity of an ever-changing economy.
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Doing so successfully requires them to find ways to accelerate revenue and manage key relationships, while tackling the complexity that threatens to slow them down.
If you look at who's winning in the market, it's the companies that not only embraced digital transformation early, but also made it a core building block of their foundation moving forward.
The most successful companies have five key things in common:
Analyzing top-down to know where to start a digital transformation journey.
Before a company can even think about the technology it is looking to implement, it must first analyze the business as a whole and the objectives it is trying to achieve.
It is important to fully understand "who" the company is today, and how it has changed over time or under the current circumstances. Once companies understand this, they are in a better position to reshape business architectures in a way that best aligns with business goals.
Another option is to work with a third-party vendor to perform an audit of the company. This will help to get an unbiased view on where a company can improve. A vendor would also be able to provide industry best practices on what similar businesses have done to become more efficient.
Securing buy-in from all teams, especially company leaders.
Cultural transformation is the key to digital transformation success. One of the biggest challenges companies face when implementing new digital strategies is ensuring all team members are on board. This can be done through strong and clear internal communication. Outlining clear key performance indicators that will help show benefits such as increased sales effectiveness, customer satisfaction, and revenue, will help everyone involved understand why changes must be made.
When company leaders are on board, they can help act as advocates for projects and initiatives, while encouraging and rewarding agility amongst the rest of the teams involved. It is also crucial to provide training on any new technologies prior to implementation, while continuing to support and tend to any questions, and troubleshooting as new strategies are being rolled out.
Meeting customers wherever they are in their digital transformation journey.
The popular adage 'patience is a virtue' doesn't apply when achieving peak commercial performance is the end goal. Doing business gets harder every day because the ever-increasing complexities of a changing economy causes friction between companies and their customers.
Victory goes to those who are impatient and challenging the status quo with new business models that leverage digital transformation for speed. Those who can remove that friction are performing disproportionately well, even in the unpredictable times we are in today.
The secret to removing friction is meeting customers wherever they are in their digital transformation journey. This applies to businesses of all types across various industries -- from small retailers trying to bridge the technological gap with their older buyers, to large manufacturers that want to simplify complex purchase and fulfillment processes.
Winning businesses are transforming the way customers do this by meeting them where they are on the journey and enabling them to provide an enjoyable and frictionless customer experience.
Making customers business-agile so they can move at the speed of their customers.
Another key component of digital transformation is the ability to move at the speed of the customer. Businesses that get it right invest in ways that will get the customer from Point A to Point B as quickly and painlessly as possible. This requires an understanding that it's less about features and functions and more about removing screens, clicks, and other bottlenecks.
For example, consider Door Dash's success over the past six months. While the food delivery service was doing well prior to COVID-19, it's been doing even better during shelter-in-place and quarantine. DoorDash understood the points of friction in their customer's journey and implemented things like touchless payment and contactless pickup.
Today, the volume of its pickup business is growing by double digits as a result of removing friction and enabling customers to pay for and receive their meals sooner. Success requires moving faster to meet customer needs today while simultaneously increasing agility to prepare for an uncertain tomorrow.
Providing customers with resources for an all-digital, work-from-anywhere world.
Remaining agile in a dynamic market requires the ability to go fast in a straight line while also navigating around corners with confidence. This is especially important as companies grow and dodge inevitable curve balls during their digital transformation efforts.
For example, today we must provide customers with the resources they need to succeed in an all-digital, work-from-anywhere world. Because let's face it, even when the pandemic is under control, the return to the office will never look like what it used to. Businesses that invest in ways to help customers tackle complexity with confidence add capabilities under the hood to make features and functions faster, more dependable, and scalable.
High-performing businesses reach peak commercial performance by reducing friction in customer interactions in the face of a market with increasing complexity. Those who can meet their customers at any point on their digital transformation journey to help them move at the speed of their customers in an all-digital, work-from-anywhere world, are set up for success today and well into an uncertain tomorrow.
The European lubricant industry is transforming significantly, driven by increasing environmental concerns and stringent regulatory standards. This shift towards sustainability prompts innovative solutions that enhance performance and minimise the industry's ecological footprint.
Several critical factors drive sustainability in the European lubricants industry. Stringent environmental regulations, including the EU’s Eco-design Directive, set high standards for reducing the environmental impact of products, including lubricants. Consumer demand also plays a key role, as a growing segment seeks eco-friendly options, spurring demand for sustainable lubricant solutions. Additionally, lubricant manufacturers are increasingly integrating sustainability into their corporate strategies to improve brand reputation and attract environmentally conscious customers.
Innovative solutions are shaping the future of sustainable lubricants. Bio-based lubricants, derived from renewable sources like plants and animals, offer lower carbon footprints and biodegradability, making them a viable alternative to petroleum-based products. Synthetic oils, though not always bio-based, are engineered for superior performance, reducing friction, improving fuel efficiency, and extending equipment lifespan—all of which contribute to lower emissions and energy consumption. Advances in nanotechnology have also transformed the field, with nanoparticles enhancing lubrication and wear resistance, resulting in significant energy savings and environmental benefits. Recycling initiatives further support sustainability, as recycled base oils can be refined to produce high-quality lubricants that meet performance standards, thus conserving resources. Moreover, lubricant manufacturers are adopting eco-friendly packaging, such as recyclable or biodegradable materials, to reduce waste and lessen the environmental impact of their products.
Sustainable lubricants are gaining traction as environmentally friendly alternatives across various industries, with advancements spanning bio-based, synthetic, and nano-lubricant technologies. Bio-based hydraulic fluids, derived from renewable sources like rapeseed oil, provide superior biodegradability and significantly lower environmental impact than traditional petroleum-based fluids. Synthetic ester-based lubricants are designed to withstand extreme temperatures, improving energy efficiency and equipment lifespan, making them ideal for demanding applications in the aerospace and automotive sectors. Similarly, nano-lubricants—incorporating nanoparticles—reduce friction and enhance energy efficiency, particularly in automotive and industrial uses.
Digital technologies are instrumental in optimising lubricant application and sustainability. Digital twin technology allows the creation of virtual replicas of machinery, helping to refine lubricant usage and maintenance schedules, thereby minimising waste and downtime. Additionally, sensor-based monitoring enables real-time tracking of lubricant conditions for predictive maintenance, extending the life of equipment and reducing lubricant replacement frequency. With IoT-enabled lubrication systems, lubrication processes are automated, ensuring consistent application and minimising human error.
The regulatory landscape promotes sustainability through standards such as the EU Ecolabel, a certification recognising lubricants that meet rigorous environmental criteria, including reduced toxicity and enhanced biodegradability. The REACH regulation ensures the safe use of chemicals in lubricant formulations. It requires manufacturers to assess and mitigate environmental risks associated with their products, supporting a shift towards safer, more sustainable lubricants.
Through collaboration, lubricant manufacturers, suppliers, and consumers can propel the development of sustainable solutions that benefit both the environment and the economy. The future of lubricants in Europe is set on a sustainable trajectory. With technological advancements and increasing consumer awareness, the industry can anticipate a wave of innovative and eco-friendly solutions. The lubricant sector can significantly contribute to a cleaner, greener future by prioritising sustainability. ...Read more
The global transportation sector contributes to greenhouse gas emissions, responsible for approximately 25 percent of energy-related CO2 emissions worldwide. Consequently, decarbonizing transport has become a critical priority. Several solutions are emerging, including electric vehicles (EVs) and low-carbon fuels such as hydrogen, methanol, and ammonia. Advanced biofuels and e-fuels also offer promising opportunities to reduce the carbon footprint in transport sectors where electrification faces significant hurdles, particularly in aviation, shipping, and heavy-duty road transport.
A key advantage of sustainable hydrocarbon fuels is their drop-in capability, allowing them to be used in existing engines and infrastructure without substantial modifications. This feature is precious for sectors like aviation and shipping, where transitioning to alternative propulsion systems is complex, costly, and time-intensive.
First-generation biofuels, such as bioethanol and biodiesel from food crops like corn, sugarcane, and vegetable oils, have traditionally dominated the sustainable fuel market. However, concerns over their competition with food production, lifecycle emissions, and land use drive regions to pursue more advanced alternatives. Second-generation biofuels, which utilize lignocellulosic biomass, agricultural residues, and non-food crops, are gaining traction for their enhanced sustainability and minimal impact on food resources. Meanwhile, third and fourth-generation biofuels leverage microalgae and other microorganisms, holding future potential despite current production challenges.
E-fuels, also called power-to-liquid (PtL) fuels, represent another promising advancement in sustainable fuel technology. Created by combining green hydrogen (produced via water electrolysis using renewable energy) with captured CO₂, e-fuels could enable carbon-neutral energy solutions. Examples include e-methane, e-methanol, and liquid e-fuels like e-gasoline, e-diesel, and e-kerosene (e-SAF for aviation). While market activity remains robust for second-generation biofuels, e-fuels are quickly gaining momentum due to their theoretically unlimited feedstock sources, potential for carbon neutrality, and support from regulatory bodies and major corporations.
Renewable diesel, or hydrotreated vegetable oil (HVO) or green diesel, is a direct alternative to conventional fossil diesel. It is primarily produced through the hydroprocessed esters and fatty acids (HEFA) pathway, which involves the hydrotreatment and upgrading feedstocks such as vegetable oils, animal fats, and waste oils. The HEFA process also serves as the principal method for producing sustainable aviation fuel (SAF), an essential solution for reducing carbon emissions in the aviation sector. SAF is a drop-in replacement for conventional jet fuel (Jet A-1), allowing seamless integration with existing aircraft engines.
While other production pathways for SAF and renewable diesel are emerging—such as gasification followed by Fischer-Tropsch (FT) synthesis, alcohol-to-jet processes, and power-to-liquids (e-fuels)—these technologies are anticipated to have limited commercial uptake through 2035. HEFA processes are expected to retain dominance due to their scalability, efficiency, and compatibility with the current refining infrastructure. Additionally, all processes generate valuable by-products, including lighter fractions such as propane, butane, and naphtha, which can be utilized across various industries, enhancing the economic viability of renewable diesel and SAF production.
The sustainable fuel market is expected to grow significantly, with global renewable diesel and SAF production capacity exceeding 57 million tonnes annually by 2035. This growth is driven by policy developments, reduced carbon emissions from vehicle fleet operators and airlines, and the emergence of new production technologies. ...Read more
Fantasy sports and esports have become two of the fastest-growing sectors in the global entertainment industry, attracting millions of fans worldwide. Driven by technological advancements and evolving consumer preferences, these once-niche activities have now emerged as significant cultural phenomena.
Fantasy sports, which involve assembling virtual teams of real athletes, have surged in popularity by offering personalized, interactive experiences. Combining strategy, skill, and chance, fantasy sports enable fans to engage with their favorite teams and players in a more immersive manner. This growth is driven by several factors: technological advancements have made it easier to create and manage fantasy leagues with real-time data and scoring; increased accessibility through smartphones has broadened participation; and the social aspect fosters competition and community among players.
Meanwhile, esports—professional video game competitions—have also experienced rapid growth. This expansion is fueled by the rising popularity of esports events, technological innovations in gaming and streaming, and the global appeal of tournaments that attract diverse participants. Despite their differences, fantasy sports and esports share common elements: both are technology-driven, highly competitive, and have a broad global reach.
Key trends and developments in the sports industry reveal a landscape characterized by significant mergers and acquisitions. Major sports leagues and media companies invest substantially in fantasy sports and esports, often through acquiring existing platforms or strategic partnerships. Concurrently, advanced analytics and machine learning have become increasingly prevalent, providing players with valuable insights and predictive capabilities. The growing popularity of mobile gaming has further accelerated the expansion of mobile fantasy sports applications and esports tournaments. Additionally, fantasy sports and esports are increasingly used to enhance fan engagement and loyalty within traditional sports leagues. In response to these developments, governments and sports governing bodies are actively working on establishing regulations to address critical issues related to gambling, integrity, and player welfare.
Further technological advancements are expected to propel both industries. Augmented and virtual reality could offer more immersive fan experiences, artificial intelligence could enhance player analytics and matchmaking, and blockchain technology may improve transaction transparency and security.
Fantasy sports and esports have profoundly influenced traditional sports by attracting new audiences and generating additional revenue streams. Nonetheless, there are growing concerns regarding their potential adverse effects on the culture and competitive integrity of traditional sports. Fantasy sports and esports have emerged as cultural phenomena, engaging millions of fans globally. Fueled by technological advancements and evolving consumer preferences, these industries are positioned for sustained growth and innovation in the coming years. ...Read more
The geospatial industry has transformed from a specialized area of cartography into a key component of the global digital economy. Geographic Information Systems (GIS) now serve as the spatial framework for managing global supply chains and local utility networks. Demand for these solutions continues to grow as organizations increasingly recognize the value of location-based insights for operational efficiency, environmental responsibility, and strategic planning.
The Integration of AI and ML (GeoAI)
A significant trend currently shaping the GIS market is the integration of AI and ML, commonly referred to as "GeoAI." This convergence has transformed GIS from a system primarily used for storing and viewing static data into a platform capable of proactive and predictive analysis.
Recent development solutions increasingly incorporate Large Language Models (LLMs) and generative AI to broaden access to spatial data. Through conversational GIS interfaces, users can query complex datasets in natural language, enabling non-technical stakeholders to generate maps or conduct spatial analyses without specialized coding expertise. This development is expanding the adoption of GIS tools in corporate environments, where spatial intelligence informs market expansion and risk assessment.
In addition to advancements in user interfaces, artificial intelligence is transforming automated feature extraction. Advanced computer vision algorithms have become integral to GIS development pipelines, facilitating rapid identification of buildings, roads, vegetation, and land-use changes from high-resolution satellite and aerial imagery. This automation is essential for maintaining the accuracy and timeliness of digital maps, as it supports continuous updates to global datasets in response to rapid urbanization and environmental changes. Moreover, predictive spatial modeling is increasingly utilized to forecast outcomes such as future traffic congestion, flood-inundation zones, and agricultural yields, thereby enhancing long-term resource management.
Cloud-Native Architectures and Real-Time Geospatial Streams
The transition from desktop-centric Geographic Information Systems (GIS) to cloud-native architectures is nearly complete, fundamentally transforming the storage, processing, and sharing of spatial data. Contemporary GIS development solutions utilize microservices and serverless frameworks, enabling platforms to scale efficiently in response to the substantial data volumes produced by modern sensors.
A significant development in this field is the emergence of cloud-native spatial data warehouses. These platforms enable organizations to execute complex spatial queries, such as join operations involving billions of points, directly within the cloud environment where the data is stored. This approach eliminates the need for extensive data transfers. The resulting architectural change supports the increasing demand for Data as a Service (DaaS), in which high-fidelity geospatial layers are delivered through application programming interfaces (APIs) to diverse end-user applications.
The integration of the Internet of Things (IoT) has introduced a temporal dimension to GIS, resulting in the emergence of real-time geospatial data streams. Contemporary development solutions are engineered to ingest live telemetry from millions of connected devices, such as autonomous vehicles, smart meters, and environmental sensors. This capability underpins the concept of "Digital Twins," which are virtual representations of physical assets or entire urban environments. Digital Twins offer a real-time reflection of reality, facilitating continuous monitoring of infrastructure health, energy consumption, and asset movement. By synchronizing spatial data with live sensor inputs, organizations can attain a level of situational awareness that static mapping cannot provide.
Immersive 3D Visualization and Advanced Mobile Connectivity
Traditional two-dimensional maps are increasingly being supplemented or replaced by high-fidelity three-dimensional visualization. The demand for enhanced precision in urban planning, underground utility management, and telecommunications is accelerating the development of 3D GIS. Advanced 3D engines, frequently adapted from the gaming industry, are now integrated into GIS platforms to deliver realistic renderings of terrain, building interiors, and atmospheric conditions.
3D environments are increasingly used for line-of-sight analysis and shadow modeling in dense urban corridors, enabling planners to assess the impact of new developments on existing skylines. In the utility sector, 3D GIS solutions facilitate mapping intricate subterranean networks, providing field crews with a comprehensive understanding of the spatial relationships among overlapping pipes and cables.
The effectiveness of high-fidelity models has been further enhanced by advancements in mobile connectivity, particularly the deployment of 5G networks. The 5G standard offers the high bandwidth and low latency necessary to stream large three-dimensional datasets and high-resolution imagery to mobile devices in the field. These capabilities have accelerated the adoption of Augmented Reality (AR) within GIS. Field technicians can now use AR-enabled mobile applications to superimpose digital spatial data onto their physical environment. For instance, a technician can use a tablet to visualize the precise location and depth of a buried water main through a digital overlay. The integration of 3D modeling, AR, and 5G connectivity is resulting in more intuitive and accurate workflows for field operations, thereby reducing errors and enhancing safety across various technical industries.
With rising global demand for location-based intelligence, the GIS industry is advancing toward autonomous GIS. AI, cloud computing, and immersive visualization are converging to create systems that map, understand, and predict real-time changes. Developers and stakeholders now focus on building comprehensive, intelligent spatial infrastructures to meet the complex needs of a connected world. ...Read more