Benefits of Using Self-Service Kiosks in Hotels

Applied Tech Review | Friday, April 16, 2021

The self-service kiosks provide a wide range of benefits to hotels that guests and employees will appreciate. 

FREMONT, CA: The self-service check-in and check-out kiosks are automated applications or digital touch panels that can be used instead of a traditional front desk. With the exhausting speed of modern life, especially in the aftermath of covid-19, it's widely acknowledged that hotels that adopt the benefits of check-in or out kiosks will gain an edge over their competitors.

Self-service kiosks can seem counterintuitive to some companies. The hospitality industry offers personalized service, but many hoteliers argue that self-service kiosks are ineffective in providing customized service. 

A rapidly increasing number of guests value the flexibility and freedom provided by a self-service kiosk while staying in a hotel. It can help the front-line staff offer a better guest experience.

What are the advantages of self-service check-in/out Kiosks?

Better use of hotel resources

It's essential to provide customers with memorable and enjoyable interactions when they're on the property if hotels want to earn their loyalty. Hoteliers should make the best use of all tools available to them to achieve this. When connected to the hotel's PMS (property management system), the self-service kiosk can drastically improve guests' level of service.

Bid farewell to queues

One of the most significant benefits of a check-in kiosk is that it prevents long lines from forming at the front desk. Kiosks make it possible to meet the needs of many guests simultaneously, irrespective of how many staff are on duty. Customers appreciate the simple check-in and check-out procedures, especially if they are short on time.

A more personalized approach

Self-service kiosks will collect a lot of information about visitors, including past purchases, room preferences, and special needs. The team can easily access this data since the kiosks are connected to the hotel's PMS. It allows them to offer a more customized experience.

Opportunities to generate revenue

Guests can view additional facilities and enhancements at their convenience by using self-service kiosks. It appeals to people who dislike being sold items in person. The kiosks can offer various improved amenities that the customers can choose and add to their bills immediately. As a result, self-serve kiosks are a revenue source that does not entail additional labor costs.

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